May 11th 22

Custom Barbershop Software - Rafael's Barbershop CRM

Finding a good hairdresser in New York can be a challenge. That's why you do find an experienced professional, the competition for space in his busy schedule can be overwhelming. A true master of his craft has no shortage of clients and at some point, managing them becomes quite a task. 

About a software for barbershop

Official website: https://rafaelsbarbershop.com/

One of RexSoft’s customers is Rafael’s barbershop. This barbershop located in NY provides the scope of cutting-edge services so it needs something special for delivering business growth and scaling up.

The owners of Rafael's Barbershop decided something had to be done about it and to keep the business growing, they needed to bring in cutting-edge technology. They turned to RexSoft to create a multifunctional barbershop software system that could optimize customer flow and manage staff availability. We just nodded understandingly and went to work. The solution offered by RexSoft was custom barbershop software that will cope with all the tasks and provide multiple functions in one product.

Why Choosing a Custom Barbershop Software? 

So, although the functionality of most CRM is quite similar, in each case we must proceed from the needs of the business. After talking with the client and analyzing how to solve their problems with the technological bespoke solution, we made a list of requirements:

  • Implementation of a reminder system for customers.
  • Ability to record clients correctly.
  • Ability to manage the employment of barbers.
  • Ability to add information about days off or busy days.
  • To manage all the requests the barbershop receives in a core system in the form the customer wants..
  • To provide a high-security level to protect customers’ data. Custom barbershop software allows providing that requirement while ready-made solutions lack security. 

Main Modules of Custom Barbershop Software 

The barbershop software we’ve developed for Rafael’s barbershop is intended to optimize customers’ requests and registration. The barbershop software consists of several modules:

01

Booking

The scheduling component allows booking a visit to the barbershop. Besides the booking option, the customer also can create a waiting list to provide visits to specialists who have gaps in their schedules.

02

Online payment

The online payment system allows customers to pay for the barbershop’s services using bank cards online.

03

Follow-up

Twilio-based follow-up module that provides mailing via emails/SMS. This module includes automated notifications for customers about their planned visits to the barbershop and an Antispam system of SMS phone number verification when booking a visit to the barbershop.

04

Customers' rate

This semi-automatic system allows barbershop management to form an assessment of customers, taking into account their punctuality (lateness), the facts of cancellation of the visit, or cancellation of the reservation before the visit. An obligatory deposit is automatically applied to customers with a low rating when booking a visit.

05

Customer history

The barbershop software automatically generates a customer history, which includes a history of SMS, Email notification, and a list of ordered services.

06

HR module

The manager that has administrative access has the ability to manage the staff of the barbershop (work schedule, list of services, rating, and info in the specialist card).

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Custom Barbershop Software: Team, Time Expenses, and Cost

In this case, we used PHP as the most suitable programming language for developing web applications. This language is fast, perfectly interacts with the network infrastructure, and allows you to make the product operational in the shortest possible time. To develop this barbershop software we have engaged our best experts who have already participated in similar projects.

Team

Designer

In this case, we used PHP as the most suitable programming language for developing web applications. This language is fast, perfectly interacts with the network infrastructure, and allows you to make the product operational in the shortest possible time. To develop this barbershop software we have engaged our best experts who have already participated in similar projects.

Backend developers

Those specialists were directly writing the code and tailoring the barbershop software to the client's needs. Their tasks included development as well as testing the product.

PM

The project manager had a sharp eye on the development process and coordinated developers. The main tasks here were the organization of the development process itself, the management of the developers' tasks, as well as communication with the client.

QA

The QA engineer's tasks include minimizing bugs in the barbershop software, requirements testing, test case, and test plan development, auto-testing, and manual testing of the system (regression, load, functional, etc.).

Time Expenses, and Cost

  • 160 hours for the specification and prototypes (detailed)
  • 80 hours for PM
  • 40 hours for design
  • 160 hours for front-end development
  • 160-200 hours for back-end development
  • 30 hours for QA 

Total is 670 hours

In total, the project was ready in 3 months. The cost of developing such a custom barbershop software is $20,000. The cost is calculated according to the average rating of Ukrainian developers from RexSoft, the cost of development can be 1.5-2 higher if barbershop software will be developed by the American development team.

The results 

This project is an excellent example of how even a relatively small business can reach a new level with the help of advanced technologies at a relatively low cost. After implementing our barbershop software, Rafael's Barbershop has been able to significantly improve the quality of service and the speed of working with clients. This is reflected in the total number of customers, and therefore profits. The barbers have noted the convenience and smoothness of the work process after implementing this great solution. Once again, RexSoft has demonstrated unprecedented skill and well-coordinated teamwork.

Oleksandr Kryvotsiuk

HEAD OF MARKETING AT REXSOFT
I am a SEO expert and a Full-stack internet marketer. I have been helping small and medium-sized companies in various niches to increase organic traffic, attract more potential customers and improve the return on advertising investment since 2013.